Returns Policy


The delivery days varies depending on the day of the week that has made the purchase, since only deliveries are made Monday through Friday. All our items are shipped by courier.

Orders are prepared at the time the payment has been confirmed and at the following times:

Monday to Friday from 9:00 to 16:00 h. Orders received outside these hours will be prepared the next business day. No deliveries on Saturdays, Sundays or holidays are made.

Shipping costs

Products purchased will be delivered to the address specified in the order.
Purchase tickets will be sent to the email address specified by the customer in registering on the online store and may also be consulted in the registration account created by client in online store.
On Saturdays, Sundays and holidays there will be no way out and delivery orders.
Delivery is promptly carried out under the responsibility of the carrier.
An order is considered delivered when the carrier delivers the package or packages, the customer and the customer signs the receipt of delivery. The client must check the condition of the goods upon receipt and indicate any anomalies on the delivery receipt of delivery.
The price of shipping is calculated at the time of ordering.

Reclamanación of undelivered orders

The consumer and / or user, upon receipt of a mail that your order is sent, if after a reasonable time not receive the product, you can contact via phone (+34) 612 345 678, by the contact form or by mail: to clarify the cause of the delay.

Once the complaint, contact with the consumer and / or user in order to explain what happened and reach agreement on what happened.

Ultimately that not have availability of good contract, the consumer and / or user will be informed of the lack of availability and the shortest possible period of receive the sums paid.


If after purchase you wish to cancel an order that has not yet been issued, you can always do and when indicated by contact form established for this purpose in the "contactoe" section or by writing to the info e-mail address @ etnian .com, customer form or by telephone at (+34) 612 345 678 indicating the number of the order to be canceled.

Return policy

The consumer and / or user shall have a period of 14 calendar days from the date of receipt to return the same without stating the reason and without incurring any costs other than expenses related to shipping will be borne by the consumer and / or user.

the following exceptions (among others) are set out in the exercise of the right of withdrawal and are expressly contained in the law on consumers and users, which are:

c) The supply of goods made to the consumer's specifications and / or user or clearly personalized.

d) The supply of goods that are liable to deteriorate or expire rapidly.

e) The supply of sealed goods which are not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery.

f) The supply of goods after delivery and taking into account their nature have been inseparably mixed with other goods.

The refund will be made by the same method of payment which the user made the purchase.

The product must be returned in the same condition as received, ie in perfect condition and of course it can not be damaged, hit or use fahecientes tests again to prevent the sale of the same product. To send the same should be done in an appropriate packaging to protect it during transit.


To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days, for it shall complete the form established for this purpose in the "My Account" or perform other unequivocal statement setting out his decision to withdraw the sales contract.

Either by one means or another, your communication must contain the following information:

Their identification data: full name and address
Order number on the invoice has been sent to you along with the purchased goods
Description of the acquired
His willingness to withdraw from the contract of sale
Date of communication
If you send your request by non-electronic means (eg mail) it will come signed.
From the date on which you communicate your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return to in perfect condition the property acquired together with a copy of the invoice purchase. shall promptly inform the consumer and / or user by mail acknowledgment of such a withdrawal, with shipping instructions by the consumer and / or user. Upon receipt of the product or the consumer and / or user has submitted proof of the return of the good, deliver without undue delay the amounts paid by the consumer and / or user.

Payment Methods

We offer the following forms of payment:

Credit Card via virtual TPV
Visa, 4B, Mastercard and American Express cards accepted.
Wire transfer
Banco Santander:

Import Etnian sl
IBAN: ES53 0049 0771 1120 9087 0607


The total order amount is paid when it is delivered. This payment method has certain territorial restrictions and lead to an increase of [4.8%] of the total order.
PayPal Account: (
If you have a PayPal account can use it to pay the amount of the order and is by credit card or prepaid system.

Submission forms

Shipments are made through the courier company. not responsible for additional expenses or refunds of excise duty due on arrival, customs or similar.


The times are approximate indicated by the courier company. In any case always we try to shorten the maximum shipping deadlines to ensure rapid and efficient receipt of orders.

The fact that paid in advance an order does not require to complete the operation if through no fault of the company or stock-outs.

Warranty and Returns

If not satisfied with your purchase features simple within 15 days from the date of receipt thereof to execute their right of return.

To make a return the product must be in perfect condition and in its original packaging. Upon receipt of the return and checked the condition of the goods will proceed to refund the amount thereof by bank transfer.

The shipping and return are borne by the customer, as well as their own additional costs incurred by it as are phone calls, time spent managing the return, etc.

Data Protection manages and maintains the file of its customers for the purpose of dealing with them. In no event shall provide any data to third parties. In compliance with the provisions of Law 15/1999 of 13 December on the protection of personal data, as client may at any time exercise their rights of access, rectification, cancellation and opposition, contacting us by mail mail to